Exchange
Terms & Conditions for Product Exchange
To maintain our service quality and ensure a smooth exchange process, please review the terms and conditions for product exchanges at Artolouis:
Terms & Conditions for Product Exchange
- Product exchanges may only be requested within a maximum of 7 (seven) calendar days from the date the product is received.
- Items to be exchanged must be in new condition — unused, undamaged, and complete with original packaging and tags.
- Exchanges are only valid for products of equal or greater value than the original item. If a higher-priced product is selected, the customer is required to pay the price difference.
- Custom orders, personalized items, and products purchased during a promotion or sale cannot be exchanged or returned.
- Exchanges do not apply to damage caused by improper use, incorrect storage, or normal wear and tear from regular use.
- Shipping costs for the exchange process are the responsibility of the customer, unless the issue is due to an error on Artolouis's part.
- Availability of replacement products depends on current stock at the time the exchange request is submitted.
- Artolouis reserves the right to reject any exchange request if the product does not meet the applicable terms and conditions.
How to Submit an Exchange Request
Please contact our Customer Service team via our WhatsApp and include the following:
- Transaction info (Website, E-Commerce, or WhatsApp)
- Order number (proof of purchase)
- Full name
- Photos of the product
- Reason for the exchange
Our team will assist you with the exchange process as quickly as possible.
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Repairs
Repair Service Terms & Conditions
The relationship with an Artolouis piece extends far beyond the moment of purchase. To support the longevity of every creation, official Artolouis products are covered by Lifetime Warranty for eligible workmanship repairs, including stitching and structural craftsmanship. Where restoration requires replacement of materials, panels, or other components, a service fee may apply according to the scope of work and the availability of matching materials.
ur team will evaluate each product individually to provide the most suitable care and restoration solution.
Repair services are available exclusively for Artolouis products.
- Every product will undergo an initial inspection to determine the type of repair required.
- Repair costs will be communicated after the inspection and must be approved by the customer before any work begins.
- Estimated turnaround time may vary depending on the extent of the damage and availability of materials.
- Color, texture, or material of the repaired area may differ slightly from the original due to product age and material availability.
- Damage resulting from improper use, modifications by third parties, or certain external factors may not be repairable.
- Artolouis will handle every product with the utmost care; however, we are not liable for damage caused by materials that have deteriorated due to age or prolonged use.
- By submitting a product for repair, the customer is deemed to have agreed to all applicable repair service terms and conditions.
How to Submit a Repair Request
Please include the following via our WhatsApp :
- Full name
- Order number (if available)
- Photos of the product
- Description of the damage
The Artolouis team will evaluate your submission and provide an appropriate repair recommendation.